Case Study: Bruton Knowles achieves a more reliable IT platform with Optimising IT

Bruton Knowles - Customer Case Study

Bruton Knowles, a national property consultancy, faced significant challenges with a fragile IT infrastructure that caused frequent downtime and hindered productivity across its 12 UK offices. They sought a trusted partner to provide comprehensive support and robust service delivery. They selected Optimising IT for its consultancy-led approach to implement a more resilient system.

Optimising IT established a close relationship with the client and implemented a suite of services, including a highly effective Service Desk and infrastructure management. The solution resulted in a 30% reduction in the need for technical support and resolved 78% of issues on the first call. Optimising IT provided ongoing consultancy, future-proofing the system with upgrades like cloud migration and improved cybersecurity, which drove up employee satisfaction and provided peace of mind.

Bruton Knowles