Case Study: Lindt achieves safe, rapid store reopenings during COVID-19 with Opterus OPSCENTER

Lindt - Customer Case Study

Lindt USA faced the significant challenge of having to swiftly close and then safely reopen its chocolate shops across North America during the COVID-19 pandemic. The retail operations specialist needed a way to manage this complex process and ensure clear, consistent communications and compliance across all locations.

The solution was implemented using Opterus's OpsCenter platform, which served as a nerve center for the project. Lindt created a Reopening Dashboard within OpsCenter to provide store managers with a clear, step-by-step hub for all directives and tasks. As a result, Lindt became one of the first retailers to reopen, ensuring employees and customers felt safe. This operational readiness secured a vital stream of early revenue and positive consumer feedback on the secure shopping experience.

Lindt