Case Study: Captivate achieves reliable uptime for digital displays with OptConnect

Captivate powers 23K digital displays with secure LTE connectivity from OptConnect

Captivate, a major digital-out-of-home media network, faced significant challenges in providing reliable internet connectivity for its 23,000 digital displays located in elevators and lobbies. The thick concrete and metal environments of high-rise buildings impeded wireless signals, and the company struggled with costly service calls, unreliable hardware, and security concerns. To ensure uptime for its mission-critical advertising screens, Captivate partnered with OptConnect for a fully managed cellular connectivity solution using their neo2 routers.

OptConnect implemented its fully managed service with dual-SIM neo2 routers, which provide automatic failover to a secondary carrier if the primary network experiences an outage. The solution included a secure private network with a VPN tunnel and embedded firewalls for enhanced security. This provided Captivate with reliable LTE connectivity, real-time monitoring and notifications via the Summit platform, and a reduction in costly downtime. The partnership with OptConnect ensured high uptime for Captivate's extensive network of digital displays.

Captivate