Case Study: a leading HR consultancy achieves predictable unified communications with Optanix

Optanix Powers Predictable Unified Communications for a Leading HR Consultancy

A leading HR consultancy faced growing IT management challenges as its business expanded. The company, which relied on a Cisco Unified Communications system, was burdened by the effort required to meet new compliance regulations and manage its network with a limited internal team. This strain consumed their resources and hindered strategic IT investment. The company chose to partner with Optanix and its Remote Management Service (RMS) to increase predictability and reduce costs.

Optanix implemented its RMS platform to manage the customer's UC infrastructure 24/7. The solution dramatically reduced the volume of incidents to fewer than six per day. The platform provides rapid alerting, with Optanix engineers achieving a mean time to resolve of just 3.5 hours for high-impact issues. Furthermore, Optanix now manages carrier connectivity and handles all UC infrastructure changes, which has freed the customer's internal IT staff to focus on more strategic activities.