Case Study: a major national retailer achieves reliable store network connectivity with Optanix

Optanix Ensures Network Availability for Major National Retailer

The customer, a major national retailer, faced significant challenges in managing network connectivity across its thousands of North American stores, especially after a rapid acquisition. With no on-site IT staff, network outages were directly impacting sales. The retailer engaged Optanix and its Remote Management Service (RMS) to provide a scalable solution for proactive monitoring and remote support.

Optanix implemented its platform, which immediately identified pre-existing circuit problems and worked with carriers to resolve them. The solution was so effective that the retailer expanded it to cover all of its brands. As a result, Optanix now proactively detects 98.6% of network incidents, has lowered incident volume by 99.2%, and provides comprehensive 24/7 support, ensuring high network reliability and protecting revenue.