Case Study: a leading payment service provider achieves 24×7 global network reliability with Optanix RMS

Leading Payment Service Provider Chooses Optanix to Manage Global Network

A large global payment processing company faced a significant challenge after becoming an independent entity, as it urgently needed to scale its mission-critical global network but lacked an in-house NOC team and a comprehensive management platform. To ensure reliable 24/7 connectivity for over six billion annual transactions, the company turned to Optanix and its Remote Management Service (RMS) for a solution.

Optanix quickly onboarded the company, adapted its support processes, and expanded its platform's device coverage to fully manage the new network. The implementation was a major success, with managed devices rapidly expanding to over 1,100 across 59 global locations. The customer reported it was "the best NOC we have ever had," and Optanix delivered measurable results, including a 97% reduction in incident volume and proactively resolving 94.4% of issues before the customer was aware of them.