Case Study: a leading payment service provider achieves faster, proactive contact center issue resolution with Optanix RMS

Large Payment Processing Company Selects Optanix to Manage Contact Center Availability

a leading payment service provider was facing performance and availability issues with its globally distributed contact center infrastructure, which was critical for handling tens of thousands of daily merchant inquiries. Dissatisfied with their previous managed service provider's lack of visibility, they sought a new solution for their Cisco environment and chose Optanix's Remote Management Service (RMS) based on a trusted recommendation.

Optanix implemented its RMS platform, delivering comprehensive monitoring, proactive incident remediation, and valuable dashboards. This resulted in 93% of issues being detected proactively, a 99.8% reduction in incident noise, and a mean time to resolve of under four hours. The solution provided the payment service provider with the operational visibility they needed, significantly improved infrastructure performance, and reduced their operational costs.