Case Study: a $1.8B steel manufacturer eliminates demurrage fees with OpsReady

Leading Parts & Inventory Company - Customer Case Study

A leading parts & inventory company, a major steel manufacturer, faced significant challenges with fragmented railcar documentation, resulting in $1.8M in demurrage fees and an inability to dispute them. They urgently required a digital solution to track orders and capture issues to mitigate these substantial costs. They partnered with OpsReady for its operations management software to address this problem.

By implementing the OpsReady platform, the company digitized its run sheets and used a mobile app to tag and photograph problem railcars, which triggered automated notifications to the provider. This solution provided unprecedented visibility and automated reporting. The results were impactful, including a 95% reduction in holding costs, $2 million in annual savings, and the elimination of $1.8M in demurrage fees, dramatically boosting operational accountability and efficiency.