Case Study: Highline Coke Loading/Unloading reduces demurrage fees with OpsReady

Highline Coke Loading/Unloading cuts holding costs by 95% with OpsReady

A major steel manufacturer faced significant challenges due to fragmented processes, which resulted in $1.8 million in railcar demurrage fees and an inability to dispute them. Their material handling team urgently needed a digital solution to track orders and document issues to mitigate these penalties, leading them to implement OpsReady's software.

OpsReady provided a mobile application that allowed the team to digitally load run sheets, track individual railcar numbers, and promptly tag and photograph problem cars. This triggered automated notifications to the provider and generated daily KPI and demurrage reports. As a result, the customer achieved a 95% reduction in holding costs, eliminated demurrage fees, and gained vastly improved documentation after tracking 45,000 railcars.