Case Study: NIIT Technologies Limited improves incident response and cuts tool costs with OpsRamp

NIIT Technologies Limited - Customer Case Study

NIIT Technologies Limited, a global IT solutions provider with 9,000 employees and revenues of $338 million, needed a better way to manage critical incidents across its customers’ hybrid IT environments. The team was dealing with delayed troubleshooting and duplicate issue reports across different tools, and it wanted a single source of truth that could combine IT operations and IT service management.

Using OpsRamp’s cloud-based SaaS platform, NIIT Technologies consolidated alerts, improved visibility, and added integrations and automation across its managed services operation. The company said OpsRamp cut time spent triaging incidents by 80%, reduced manual activities by nearly 40%, and delivered more than $100,000 in first-year licensing savings after retiring several point tools.

NIIT Technologies Limited

Arvind Mehrotra

President and Global Business Head, Infrastructure Management Services