Case Study: Epsilon achieves greater visibility and operational efficiency with OpsRamp

Epsilon drives operational visibility and real-time agility with OpsRamp

Epsilon, a marketing services and technology provider for Fortune 500 brands, needed a better way to onboard, monitor, manage, and maintain more than 20,000 IT assets across seven global business units. Its Shared Technology Service team was using multiple tools for service management, monitoring, and patching, but struggled to keep hybrid infrastructure aligned with governance, security, and compliance requirements.

Epsilon implemented OpsRamp as a scalable IT operations platform for discovery, monitoring, patching, and automation across its global infrastructure footprint. With OpsRamp, the team gained unified visibility, centralized patch reporting, and runbook automation, helping reduce time spent on discovering, monitoring, and patching assets while improving responsiveness, efficiency, and service delivery.

Epsilon

Mathew Campbell

Vice President, Infrastructure Delivery