Case Study: Carousel Industries cuts alert noise 95% with OpsRamp

Carousel saves on operational costs through AIOps with OpsRamp

Carousel Industries, a managed services and technology integration provider with 27 offices and three Network Operations Centers, needed to move from manually intensive, siloed service delivery to a more collaborative and responsive model. With more than fifteen separate IT tools and a growing hybrid environment, the company struggled with visibility, manual work, and slow onboarding across its 6,000 clients.

Carousel selected OpsRamp as its enterprise command center and built its service delivery platform around OpsRamp for IT operations management alongside ServiceNow. OpsRamp helped Carousel consolidate tools, improve visibility, automate routine operations, and shift work to lower-level teams, resulting in a 95% reduction in alert volumes, 20% cost savings, and a 30% increase in customer satisfaction, with NPS rising from 45% to 70%.

Carousel Industries

Tim Hebert

Chief Managed Services Officer