Case Study: Marshmallow maintains engineering velocity and avoids microservice chaos with OpsLevel

Maintaining Velocity While Shifting from Startup to Scale Up

Marshmallow, a tech-driven InsurTech, needed to keep engineering velocity high while scaling from startup to scale-up. As its microservice count grew past 100 with a relatively small team, the company struggled with service ownership, data quality, observability gaps, and the risk of microservice chaos. Marshmallow turned to OpsLevel’s Catalog, Checks, and Campaigns to bring more structure to its engineering organization.

Using OpsLevel, Marshmallow adopted a config-as-code approach for service metadata and used automated Checks and Campaigns to improve visibility, standardize services, and coordinate changes across dozens of services. The result was better governance with less manual toil, stronger service maturity, and faster, more confident engineering work—helping Marshmallow scale successfully without slowing down.

Marshmallow

David Goaté

Co-founder and Chief Architect