Case Study: BigPanda achieves faster incident response and stronger service standards with OpsLevel

BigPanda cuts PR checklist time from 1.5 hours to 12 seconds with OpsLevel

BigPanda, a company that helps large enterprises resolve IT incidents faster, faced challenges with fragmented service ownership, manual standards roll-outs, and risky blind spots in its own engineering platform. To accelerate its maturity journey, BigPanda turned to the OpsLevel platform to gain visibility and improve governance.

By implementing OpsLevel, BigPanda automated service registration and used maturity rubrics and checks to enforce standards. The results were significant, including saving four engineering days per standards campaign and reducing pull-request checklist time from 1.5 hours to 12 seconds. OpsLevel also enabled a 100% increase in services passing compliance and helped reduce critical incident resolution time by 30 minutes.

BigPanda