Case Study: X-celerate achieves real-time support and test management sync with OpsHub

How X-celerate Consolidated Quality & Test Management

X-celerate, a growing company with a complex product offering, used Zendesk for customer support and Microsoft TFS for requirements, development, and quality management. The challenge was that both systems operated in isolation, forcing the team to enter tickets and developer updates twice, which hurt productivity, increased errors, and delayed customer status updates.

OpsHub, Inc. implemented OpsHub Integration Manager (OIM) to provide real-time, bidirectional synchronization between Zendesk and Team Foundation Server, keeping tickets, defects, requirements, priorities, and status aligned across both platforms. As a result, X-celerate eliminated double entry, improved visibility for developers and support staff, delivered instant customer updates, and recaptured an estimated 15–20% of developer productivity.