Case Study: POLITICO improves on-call response and alert management with OpsGenie

Politico - Customer Case Study

POLITICO, the news media company, needed a reliable incident response and on-call alerting system to keep its systems accessible 100% of the time. Before adopting OpsGenie, the help desk relied on email-based ticketing and manual triage, which created delays, required ongoing internal maintenance, and made it difficult for engineering teams to respond quickly to incidents.

POLITICO implemented OpsGenie for centralized alerting, on-call scheduling, escalations, integrations, and live call routing, replacing the inefficient email-driven process. With OpsGenie, POLITICO reduced administrative overhead, improved response times and satisfaction with the on-call process, and lowered alert fatigue while gaining a more flexible, scalable, and cost-effective solution.

Politico