Case Study: Paymark streamlines incident response with OpsGenie

Paymark - Customer Case Study

Paymark, a New Zealand financial services and IT company, operates one of the country’s busiest EFTPOS and electronic payments systems. Its Platform Operations team faced a flood of high-volume alerts, many of them false positives or low-priority events, making it difficult to quickly spot and respond to real incidents across its 24x7x365 environment. Paymark used OpsGenie with integrations including CloudWatch, Slack, AmazonSNS, APIs, Email, and Heartbeat.

OpsGenie helped Paymark automate escalations, on-call schedules, and notifications so the right people were contacted faster and with less manual effort. By filtering and delaying non-urgent alerts, reducing false positives, and integrating with Paymark’s AWS-based platform, OpsGenie improved incident response and helped the team focus on actionable issues; it also eliminated the need for someone to constantly watch logs and guess when to escalate.

Paymark

Andrew Smith

Platform Operations Lead