Case Study: Overstock reduces alert fatigue and improves incident response with OpsGenie

Overstock - Customer Case Study

Overstock, the eCommerce retailer, needed a more flexible and cost-effective incident alerting solution to replace an expensive, rigid tool and reduce alert fatigue for its on-call teams. The company wanted to ensure the right people were notified quickly so problems could be addressed before affecting customers and sales.

OpsGenie provided Overstock with a flexible incident response platform using features like routing rules, escalation policies, on-call schedules, filtering, and notification suppression, along with integrations such as Splunk, Slack, ServiceNow, Nagios, and Catchpoint. Overstock reported that setup was extremely fast, with one integration running in 30 seconds, and that OpsGenie improved alert relevance, collaboration, and MTTR while helping protect the customer experience.

Overstock

Daren Lord

Database Administrator