Case Study: Bleacher Report centralizes alerting and on-call management with OpsGenie

Bleacher Report - Customer Case Study

Bleacher Report, the digital media company and division of Turner Sports, needed a centralized alerting and on-call management solution to replace a manual, fragmented incident process. After evaluating options, Bleacher Report chose OpsGenie to help unify alerts and integrate existing monitoring tools like New Relic, DataDog, Pingdom, CloudWatch, JIRA, and Slack.

With OpsGenie, Bleacher Report consolidated alerts into a single system, automatically routed incidents to the right team, and managed complete alerting directly in Slack with escalation via SMS and phone calls when needed. OpsGenie also supported blackout periods for non-critical issues, helping Bleacher Report streamline scheduling, reduce manual work, and improve incident response, though the case study does not provide specific numerical impact.

Bleacher Report