Case Study: Moore Stephens improves leadership development with OPRA Psychology Group's 360 Feedback solution

Developing your Leaders through 360 Feedback

Moore Stephens, a leading national tax and accounting firm, needed a better way to improve customer experience in a highly competitive market. To support partner development and track performance over time, they engaged OPRA Psychology Group to create an assessment solution focused on measuring strengths, development areas, and client satisfaction.

OPRA Psychology Group implemented a fully customised online 360 assessment tool for the Partnership Group, gathering feedback from managers, peers, subordinates, and customers/stakeholders. The results became a learning and development template used across partners, and after one year Moore Stephens saw an 11% increase in cultural contributions, a 9% increase in inspires/leads/engages, and an 8% increase in overall leadership, though client satisfaction on partner communication declined by 4%, highlighting a need for further training.

Moore Stephens

Adam Irwin

Chief Operating Officer