Case Study: Home Healthcare Provider reduces time-to-fill with Opptly

Home Healthcare Provider - Customer Case Study

Home Healthcare Provider, a managed care healthcare organization serving 26 million U.S. members, needed help filling monthly classes of Customer Care Solutions Experts for insurance verification, billing, and in-network services. In February 2020, the company faced surging demand, COVID-related delays in drug testing and background checks, and high candidate drop-off, creating an urgent need for a faster, more streamlined hiring process with a human touch. Opptly’s direct sourcing approach, including talent community support, expert curation, and employer of record services, was used to address the staffing challenge.

Opptly implemented AI sourcing technology, programmatic integration, and hands-on curation through onboarding to improve candidate experience and reduce drop-off. The result was 117 current resources, a 100% response rate, 95% of the client’s Customer Care Solution Experts sourced and hired by Opptly, and a 20% reduction in time-to-fill during the height of COVID-19 restrictions. Opptly also helped maximize sourcing opportunities and significantly shortened the upfront hiring process.