Case Study: Svenska Bostäder builds AI-powered tenant services with Opper AI

Svenska Bostäder powers AI tenant services for 28k+ apartments with Opper AI

Svenska Bostäder, one of Stockholm's largest municipal housing companies, faced the challenge of integrating AI directly into its existing tenant services and internal workflows. The goal was to move beyond treating AI as a separate experiment and instead embed it within their systems while meeting strict City of Stockholm security, data protection, and governance standards. They turned to vendor Opper AI to achieve this.

The solution was an AI developer platform built on Opper. This allowed Svenska Bostäder to deploy AI tools, including a tenant app feature where residents report faults by sending a photo and description for Opper to process. The results include AI-powered services in production, a growing set of internal and tenant-facing tools built on a single foundation, and full compliance with EU data residency and GDPR standards, providing a practical base for future AI services.

Svenska Bostäder