Case Study: GetTested.io scales AI-powered lab results and personalized recommendations with Opper AI

Digital Lab launching AI to more than 60 countries including US and India

GetTested.io, a digital health company providing lab tests and health insights, faced a significant challenge in scaling its AI-powered results interpretation. Their reliance on large language models led to issues with rate limits, stalled outputs, and inconsistent quality, requiring a full-time expert to manually fact-check every result before it could be sent to a customer. This manual process was a major blocker to their growth and ability to maintain quality while serving over 10,000 customers monthly. They partnered with Opper AI to find a solution.

By implementing Opper AI's unified API and tools, GetTested.io built a robust system featuring fallback models, custom evaluations, and comprehensive tracing. This solution eliminated manual quality assurance, allowing their team to focus on business development. The result was a world-class customer journey with accurate, automated health insights, leading to increased customer satisfaction and a higher likelihood of repeat business. Opper AI provided the control and observability needed to securely scale their AI features across more than 60 countries.

GetTested.io

Patrik Johansson

Chief Executive Officer