Case Study: Wireless ISP achieves 65% faster root-cause analysis and manages cutting-edge devices with Opmantek

Wireless ISP Able to Manage Innovative Devices

Wireless Internet Service Provider, a fast-growing regional ISP using cutting-edge equipment, faced a monitoring gap because their existing software did not support new devices and they needed a single pane of glass, configuration backups, and customer-facing performance visibility. They engaged Opmantek to modernize monitoring and management across their mixed fleet.

Opmantek delivered a full suite of tools, solution architecture, deployment and onsite training, leveraging its device modelling system and help-desk integration to manage multiple cutting-edge devices, provide CPE performance views, and centralize backups and dashboards. As a result, Opmantek enabled the engineering team to move from reactive to proactive operations and achieved a 65% reduction in time to complete root cause analysis.