Case Study: Supermarket Chain Tracks achieves 50% reduction in digital scale downtime with Opmantek

Supermarket Chain Wants to Track Their IoT Performance Across Their Locations

Supermarket Chain Tracks, the largest grocery chain in their region with 45 retail locations, over 6,500 staff and hundreds of IoT devices per site, needed continuous network connectivity to support weighing and pricing. They wanted to measure service levels from two competing IoT digital scale providers and required a way to monitor overall service health and pinpoint issues; Opmantek was engaged to address this challenge.

Opmantek implemented a full service view monitoring solution across network components and applications, enabling analysis and reporting on the uptime and health of the digital scales. As a result, Supermarket Chain Tracks could monitor and compare supplier performance, select the best provider, gain visibility into application dependencies and performance, and reduce digital-scale POS downtime by 50%.