Case Study: Zonnehuisgroup Noord achieves real-time customer insights and increased satisfaction with Opinionmeter

Zonnehuisgroup North - Customer Case Study

Zonnehuisgroep Noord is one of the Netherlands’ largest elderly care providers, using the national CQ-index for external accountability while seeking deeper, internal quality improvement. Their challenge was to gather timely, meaningful feedback beyond long written surveys—capturing residents’ and family members’ experiences through personal interviews conducted by staff, volunteers and managers.

They implemented Opinionmeter’s TouchPoint tablet surveys to collect real-time, point-of-care feedback aligned with the organization’s values and service goals. The solution delivered instant insight, higher response rates and faster resolution of issues, resulting in improved customer satisfaction and stronger accountability to stakeholders.

Zonnehuisgroup Noord