Case Study: Pacific Science Center achieves real-time, cost-effective visitor feedback with Opinionmeter

Pacific Science Center - Customer Case Study

Pacific Science Center is a nonprofit that brings interactive science, math and technology experiences to more than one million visitors each year. The organization relied on paper surveys to track visitor feedback, but those were cumbersome to compile, hard to analyze, and prevented timely, actionable improvements—so PACSCI sought a technologically robust, attractive, and cost-effective survey solution.

In May 2008 PACSCI replaced paper forms with Opinionmeter® touch-screen kiosks and a web-based reporting tool. The new system delivers real-time data, flexible survey design and access controls, an attractive small-footprint device, and straightforward reporting—giving the center immediate, affordable insights to help deliver world-class visitor experiences.

Pacific Science Center