Case Study: Avenance achieves 15–30% on-site response rates and streamlined client reporting with Opinionmeter

Avenance - Customer Case Study

Avenance is an on-site catering company serving refreshment solutions across more than 600 UK locations, focused on delivering commercial value and great dining experiences. They relied on paper comment cards to capture customer feedback, but despite staff efforts the volume of responses was too low to provide meaningful, actionable data for client reporting.

Opinionmeter implemented hospitality-specific customer satisfaction surveys that deliver fast, benchmarkable insights and detailed statistical backing on operations and menu popularity. The hassle-free system boosted on-site response rates to 15–30%, enabled quicker, more effective reporting to clients, and provided a level of detail Avenance hadn’t previously achieved.

Avenance