Case Study: Chelsea Senior Living improves reputation management and review volume with Opiniion

Chelsea Senior Living boosts Google reviews 32% with Opiniion

Chelsea Senior Living faced a fragmented and inefficient process for managing resident feedback, using separate systems for surveys, online reviews, and resident feedback. This required significant manual effort to compile data and left them vulnerable to public reputation issues, as they often only learned of concerns after a negative review was posted.

By implementing the Opiniion platform, Chelsea consolidated all feedback into a single source of truth. This provided greater visibility into resident sentiment and a more proactive approach. The results included a 32% increase in Google review volume, a 3.4x faster review generation rate, and the maintenance of a 4.57-star average rating. Opiniion also enabled them to collect 260 survey responses and achieve an 86% review response rate.

Chelsea Senior Living