Case Study: Wisconsin Department of Transportation achieves faster, more accurate document processing with OPEX scanners

Wisconsin Department of Transportation reduces physical document touches by 83% with OPEX

The Wisconsin Department of Transportation faced the challenge of modernizing its DMV's document processing. With disparate systems for mail, faxes, and emails, the process was inefficient and plagued by issues with transaction integrity and quality control. To digitize all incoming documents, the department partnered with OPEX Corporation and implemented OPEX scanners integrated with their existing OPEX Model 72 mail openers.

The solution from OPEX created a one-step, drop-feed scanning workstation that required minimal document preparation and handled a wide variety of sizes and types. This integration with Naviant software allowed for immediate OCR and database validation. OPEX achieved key results for the customer, including a 100% same-day processing rate, an 83% reduction in physical document touches, and the elimination of operator intervention for identifying transaction boundaries.

Wisconsin Department of Transportation