Case Study: Swiss Post Solutions achieves centralized, compliant document automation with OPEX Falcon+ RED Scanners

Swiss Post Solutions centralizes document processing in 11 hours with OPEX

Swiss Post Solutions (SPS) was enlisted by a large US-based insurance company to address its labor-intensive and decentralized document processing workflow. The customer's challenge was to automate and standardize operations across its different business units while maintaining security and compliance, as inconsistent processes were causing missed service level agreements. To solve this, SPS implemented a solution leveraging the OPEX Falcon+ RED One-Touch scanners.

OPEX Corporation's Falcon+ RED scanners were a key part of the centralized solution designed by SPS, which incorporated mail opening, extraction, and scanning into a One-Touch process. This enabled documents to be digitized in the US and securely processed in Vietnam the same night. The results for the customer included a streamlined operational environment, an auditable chain of custody for security and compliance, and a scalable model that could be replicated for additional lines of business.

Swiss Post Solutions