Case Study: Pioneers achieves same-day donation processing with OPEX Falcon+ RED scanner

Pioneers cuts donation processing time by 93% with OPEX

Pioneers, a faith-based non-profit organization, faced significant challenges in processing donations manually. Their Donor Services team of nine to ten employees took approximately three weeks to process checks, making donor intent tracking difficult. An attempt to outsource via a lockbox system failed as it could not handle the non-profit's unique donations, which often included handwritten notes, forcing the team to continue manual processing and error correction.

OPEX Corporation implemented its Falcon+ RED scanner with integrated mail opening. This solution reduced Pioneers' labor needs by 60%, allowing them to operate with only four employees instead of ten. The department now processes between 600 and 800 checks daily and achieves same-day processing, a 93% reduction in time. OPEX's technology enabled same-day bank deposits, improved donor confidence, and streamlined auditing processes.

Pioneers