Case Study: Manatee County Tax Collector’s Office automates mailed-in check processing with OPEX scanners

Manatee County Tax Collector’s Office cuts manual property tax handling to 0.02% with OPEX

The Manatee County Tax Collector’s Office faced a challenge processing a high volume of varied mailed-in payments, including property taxes, water bills, and DMV renewals, with limited staff and inflexible older equipment. This challenge was exacerbated by county population growth and a pandemic-induced surge in mail volumes. They turned to vendor OPEX Corporation for a solution, implementing OPEX's Falcon scanners to achieve a more flexible, automated process.

OPEX's solution, integrated with Mavro Imaging software, provided a one-touch system that automated document ingestion and lookup. This allowed the office to handle all document types without adding staff. The results were significant: manual processing of property tax transactions dropped to 0.02% and DMV transactions to just 5%. OPEX's technology ultimately saved the equivalent of four full-time employees, enabling the office to meet 100% of its processing goals despite increased demand.

Manatee County Tax Collector’s Office