Case Study: GTL transforms claims processing with OPEX automation and AI

Gurantee Trust Life cuts claims prep labor by 82% with OPEX

Guarantee Trust Life (GTL), a mid-sized mutual insurance company, faced a highly manual and time-consuming claims handling process. Their document management center required 11 employees to physically sort, open, and prep mail, including the laborious task of taping small prescription slips to larger papers for scanning. Seeking to transform this process, GTL turned to vendor OPEX Corporation for a solution.

OPEX implemented its Falcon+ RED scanners, which automated the opening and scanning of mail, eliminating the need to tape prescriptions and create patch sheets. This solution reduced the labor needed for prep work by 82% and cut the time to scan a single page from 52 seconds to just 8 seconds. The integration of AI also allowed GTL to automatically create claims, saving an additional 2.5 minutes per document. As a result, OPEX enabled GTL to reassign staff to more valuable roles and efficiently handle increasing mail volumes.

Gurantee Trust Life (gtl)