Case Study: Georgia Department of Revenue accelerates mail processing with OPEX automated open, prep, and scan solution

Georgia Department of Revenue cuts processing time from 31 days to 8 with OPEX

The Georgia Department of Revenue (GADOR) faced a labor-intensive and time-consuming challenge in processing high volumes of incoming mail. Their manual method required multiple handlings of each piece of mail, leading to significant delays and a heavy reliance on difficult-to-source seasonal and contract labor, especially during the COVID-19 pandemic. To eliminate processing delays and reduce labor dependency, GADOR turned to OPEX Corporation for a solution involving the OPEX Model 72 Rapid Extraction Desks (RED).

OPEX implemented a One-Touch scanning process by integrating their RED units with GADOR's existing scanners. This allowed operators to open, prep, and scan mail contents in a single step, dramatically streamlining the workflow. The solution reduced the average mail processing time from 31 days to just 8 days and decreased contract labor needs by 50%. This measurable impact from OPEX allowed GADOR to avoid incurring interest on late returns and provided a more efficient, sustainable operation.

Georgia Department of Revenue