Case Study: Gardens Alive! boosts mail-order processing efficiency with OPEX automation

Gardens Alive saves $500K annually with OPEX automation

Gardens Alive, a successful mail-order company specializing in natural gardening products, faced significant challenges in processing a high volume of mail-in orders. Their manual process of opening envelopes and entering data was labor-intensive and time-consuming, impacting their 72-hour processing standard and customer service levels. They turned to vendor OPEX Corporation for an automated solution to streamline their operations.

OPEX implemented their One-Touch mail opening, extracting, scanning, and check-processing systems. This automation allowed Gardens Alive to increase their mail opening efficiency by 3.5 times and the speed of their data entry operators by 50%. The solution from OPEX also enabled a co-mailing process that resulted in annual savings of $500,000 in printing and postage costs.

Gardens Alive