Case Study: EXL achieves 35% faster document processing with OPEX Falcon scanners

EXL cuts document processing time by 35% with OPEX

EXL, a global operations management and analytics company, faced challenges with quality, reliability, and labor needs in its document processing operations for a client. Their existing process for receiving, prepping, and scanning over 20,000 pages daily was causing significant productivity issues. To address this, they turned to vendor OPEX Corporation for a solution.

OPEX implemented six Falcon® scanners, which eliminated manual prep work by automating mail opening, scanning, and sorting. This solution reduced the time needed to complete a day's work by 35% and allowed EXL to process an additional 2,500 documents daily. The deployment also led to a reduction of 14 labor positions. As a result of these improvements, EXL has made OPEX's Falcon scanner series its primary equipment for all future contracts.

EXL