Case Study: City of Portsmouth, VA Treasurer’s Office achieves faster payment processing and ROI with OPEX Falcon®V RED™

City of Portsmouth, VA Treasurer’s Office cuts check processing time by 75% with OPEX

The City of Portsmouth, VA Treasurer’s Office faced the challenge of recovering millions in uncollected debt while its payment processing was outsourced to a slow and expensive third party. To address this, the customer turned to vendor OPEX Corporation for a solution involving the Falcon® V RED™ mail extractor and scanner.

OPEX implemented the system to process checks and payments in-house. This solution saved the city $40,000 in outsourcing costs, generated approximately $80,000 in new revenue in a quarter, and achieved a 75% decrease in processing time. OPEX provided a full return on investment in just 90 days and enabled the office to remain fully operational during the pandemic.

City of Portsmouth, VA Treasurer’s Office