Case Study: CozyHaus achieves seamless keyless check-ins with Operto

Why Lockboxes and Keys Are Vacation Rental Operational Nightmares

CozyHaus, a short-term rental business, struggled with operational inefficiencies stemming from physical key and lockbox management. These issues included lost keys, guest check-in delays, security risks, and poor coordination with cleaning staff. To overcome these challenges, CozyHaus partnered with vendor Operto to implement its smart automation and digital access solution.

The solution from Operto provided keyless entry for guests and temporary access codes for staff, all integrated with their property management system. This eliminated physical keys entirely and automated check-in and cleaning coordination. The results included 100% seamless check-ins, a 40% reduction in time spent on key management, and the complete removal of lost key security risks.

CozyHaus

Danielle Dirks

Founder