Case Study: The Annex achieves lean, high-tech hotel operations with Operto

The Annex saves $122,000 annually and runs 24 rooms with 1.5 staff using Operto

The Annex Hotel, a boutique hotel in Toronto, faced significant operational challenges common to smaller properties. Managing a 24-hour reception desk was financially unsustainable, leading to high staffing costs, guest check-in delays, and security issues with traditional keycards. To operate more efficiently, The Annex sought a solution from Operto, leveraging its smart access technology and digital guest communication services to eliminate the need for a traditional front desk.

Operto's solution provided guests with unique digital access codes for a seamless check-in and enabled 24/7 text communication with a digital concierge. This high-tech, low-touch model allowed The Annex to thrive with just 1.5 staff members managing its 24 rooms. The implementation of Operto's services saved the hotel over $122,000 annually in staffing costs, significantly improved operational efficiency, and increased both guest satisfaction and security.

The Annex