Case Study: Locale achieves seamless hybrid hospitality growth with Operto

Locale And The Ultimate Short-Term Rental Property Tech Stack

Locale, a tech-forward "aparthotel" company, faced the challenge of creating a service that was more personal than a hotel and more reliable than a typical short-term rental. They sought to offer a luxurious, high-touch guest experience while operating with a lean, efficient model that did not rely on a traditional front desk. To achieve this, they turned to vendor Operto and its integration with the Mews property management system.

By implementing Operto's platform for keyless entry, automated communications, and the Operto Connect Guest Portal, Locale automated its operations. The solution enabled seamless, contactless check-in, remote access management for staff, and personalized guest messaging. The results for the customer were significant time and resource savings, skyrocketing growth, and a high rate of direct and repeat bookings, proving the success of their tech-first hospitality approach.

Locale

Nitesh Gandhi

Founder, and CEO