Case Study: Prague Residences achieves contactless check-ins and lower operating costs with Operto

Inside Prague Residences From Four Check-in Desks to One

Prague Residences, a hospitality brand operating 16 rental apartments and two hotels, faced challenges with inefficient and costly check-in processes. Their four reception desks led to overcrowding, high staffing expenses, lost keys, and scalability issues. To create a seamless and contactless guest experience, they partnered with vendor Operto for its smart access solution.

Operto implemented its contactless check-in technology, providing guests with digital access codes and automating housekeeping coordination. This solution allowed Prague Residences to reduce its check-in desks from four to one, saving $10,000 per month in operational costs. The vendor's system achieved 100% contactless check-ins and significantly improved staff productivity and guest satisfaction.

Prague Residences

Colin Stanley

Chief Operation Officer