Case Study: The Annex achieves lean, low-touch hotel operations with Operto

How One Successful Hotel Is Thriving With a Ratio of 1.5 Staff to 24 Rooms

The Annex Hotel, a boutique hotel in Toronto, faced significant operational challenges due to the high costs and inefficiencies of a traditional front desk. Managing keycards, staffing a 24-hour reception, and handling check-in delays were financially unsustainable and hampered the guest experience. To operate more efficiently, the hotel turned to Operto for its smart access and guest communication solutions.

Operto implemented a high-tech, low-touch solution featuring digital access codes and 24/7 text-based concierge service. This eliminated the front desk, allowing The Annex to operate its 24 rooms with just 1.5 staff members. The results were substantial, including over $122,000 in annual staffing savings, enhanced security, and higher guest satisfaction due to the seamless, contactless experience.

The Annex

Ryan Killeen

General Manager