Case Study: Breakfast Hotels achieves contactless check-in and 60 properties per staff member with Operto

How One Property Management Company Handles 60 Properties Per Staff Member

Breakfast Hotels, a large property management company in Hiroshima, faced a critical challenge with the onset of the COVID-19 pandemic. Guests were reluctant to have personal interactions, compelling the company to find a way to implement a completely contactless check-in process across its 300 properties to maintain bookings and ensure safety.

By partnering with Operto and implementing its keyless entry systems, Breakfast Hotels automated its check-in and access. This solution led to a booking average three times higher than the Airbnb average and dramatically increased operational efficiency, achieving a ratio of 60 properties managed per staff member while significantly reducing staffing costs.

Breakfast Hotels

Edward Hsieh

Chief Operation Officer