Case Study: Gartner Refrigeration boosts efficiency and streamlines field operations with Operix

Gartner Refrigeration Boosts Business with Operix

Gartner Refrigeration, a provider of commercial and industrial HVAC and refrigeration services since 1923, faced significant operational challenges as it grew. Their outdated paper-based system for managing service calls and invoicing became unmanageable for a team of technicians dispersed across a wide geographic area, hindering efficiency and growth.

By implementing the Operix field operations platform, the company found a seamless and reliable solution. Operix provided the connectivity needed to optimize technician dispatch, reduce travel, and streamline invoicing through integration with accounting software. This resulted in enhanced operational efficiency and improved productivity, allowing Gartner Refrigeration's leadership to focus on managing the business rather than software issues. After ten years of use, they continue to work with Operix to further elevate their operations.

Gartner Refrigeration

Jay Koning

Co-Owner