Case Study: Driscoll Electric doubles revenue with Operix

Driscoll Electric - Customer Case Study

Driscoll Electric, a commercial electrical contractor based in Massachusetts, faced significant operational inefficiencies due to its reliance on pen-and-paper processes. This outdated system caused delays in invoicing, introduced data errors, and hindered communication between field and office teams, which prevented the business from scaling effectively. Seeking a solution, CFO Katie Hallahan turned to the vendor Operix for its field service management platform.

By implementing Operix, Driscoll Electric digitized its entire workflow, which centralized field operations and integrated them with the company's accounting system. This solution eliminated double data entry and provided real-time information access. The results were substantial: the company doubled its revenue and its number of field techs. Operix also enabled daily invoicing instead of weekly, slashed payroll processing time from 40 hours to 90 minutes, and allowed the company to eliminate a full-time payroll position, drastically reducing overhead and errors.

Driscoll Electric

Katie Hallahan

Chief Financial Officer