Case Study: Pet Supermarket saves $460K+ per year and gains full control of vendor management with OpenWrench

Pet Supermarket saves $460K+ per year with OpenWrench

Pet Supermarket, a specialty retailer with over 225 locations, faced significant challenges managing maintenance across its stores with a lean facilities team. Their legacy provider, a national facilities broker, offered slow response times, no vendor choice, and zero visibility into spending. Partnering with OpenWrench, they sought a faster, more transparent way to track issues and manage vendors.

OpenWrench provided an end-to-end facilities management platform that enabled a custom RFP process and in-app communication. This solution helped Pet Supermarket save over $467K annually, including $95K from competitive bidding. The results also included a 20% faster issue resolution time, a 17% lower average work order cost, and over 1,200 hours of administrative time saved.

Pet Supermarket