Case Study: Northland Properties cuts issue resolution time by 32% with OpenWrench

Northland Properties cuts issue resolution time by 32% with OpenWrench

Northland Properties, a major Canadian hospitality group, faced significant challenges in managing facilities across its vast portfolio of hotels and restaurants. Their operations were hindered by fragmented communication, manual work order tracking, and a lack of visibility into maintenance spending, which slowed down issue resolution and increased costs. They turned to OpenWrench's centralized facilities management platform for a solution.

By implementing OpenWrench, Northland streamlined its entire maintenance process. The solution provided real-time issue reporting, automated preventative maintenance schedules, and centralized vendor communication. This resulted in a 32% faster average resolution time, over $500,000 saved in work order costs within six months, and an estimated $83,000 saved in administrative labor by replacing over 25,000 emails and phone calls with in-app notes.

Northland Properties