Case Study: Ypto achieves faster, lower-cost B2B travel document production with OpenText Document Presentment for SAP Solutions

YPTO Document Output Solution Speeds Up B2B Travel Document Production

Ypto NV, the IT subsidiary of Belgian Railways, was responsible for high-volume B2B travel document production and struggled with more than 200 templates, slow change turnaround, inconsistent output, and rising costs. Its challenge was to simplify document output management in its SAP environment so it could respond faster to customer requests and reduce complexity, while using OpenText Document Presentment for SAP Solutions.

OpenText worked with Ypto and partner Ordina to consolidate the templates down to just 12 and create a centralized, highly available document output solution. With OpenText Document Presentment for SAP Solutions, Ypto cut document changes from weeks to hours, reduced development costs by up to 80%, lowered overall costs by more than 40%, improved output accuracy to over 98%, and added nearly 40,000 new customers through faster service delivery.

Ypto

Gerben De Vuyst

IT Architect