Case Study: National non-profit healthcare organization achieves enterprise-wide knowledge sharing and improved internal communications with OpenText portal and web content management

Working Together to Build Healthy Communities

This national nonprofit healthcare organization, with more than 100 hospitals, long‑term care and residential facilities and tens of thousands of employees and partners, needed to improve internal communications. Staff relied on email and shared folders with no effective way to capture, share and reuse strategic, clinical and operational knowledge, causing missed collaborative opportunities across the system.

Partnering with Avalon and OpenText, the organization rolled out OpenText Portal, Collaboration (Vignette), Web Experience Management and the Dynamic Portal Module to deliver a scalable intranet with single sign‑on, collaborative sites and enterprise web content management. The solution centralized access, put content creation with subject‑matter experts, enabled collaborative authoring and rapid site creation, and delivered measurable productivity gains and more timely, effective outcomes for system implementations and clinical quality improvement.